We would rather you kept something because it fits than because returning it was difficult. This policy sets out how AM INDUSTRIES handles returns, exchanges, cancellations and refunds for orders placed on this website.
01 Return window
The date of delivery is the date recorded by our courier partner against your order.
02 What can be returned
An item is eligible for return if all of the following are true:
- It is unused, unwashed and unaltered
- It is free of stains, marks, perfume and odour
- All original tags, labels and packaging are attached and intact
- The request is raised within 7 days of delivery
Items that arrive damaged, defective, or different from what was ordered are always eligible, and we cover the cost of getting them back to us.
03 What cannot be returned
- Innerwear, vests and socks — for hygiene reasons
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without their original tags or packaging
- Products marked as final sale or clearance on the product page
- Free items or promotional gifts issued with an order
Minor colour variation between the product photograph and the garment, caused by screen calibration and studio lighting, is not treated as a defect. A genuine mismatch is.
04 How to raise a return
- Open Your orders, or contact us with your order reference.
- Tell us the item, the reason, and attach a clear photograph — for damage or a wrong item, include the packaging.
- We confirm the request, usually within one working day, and arrange a reverse pickup where the pincode supports it. Where it does not, we will share a self-ship address and reimburse reasonable courier charges against a receipt.
- Keep the item in its original packaging with tags attached until it is collected.
Returned items are quality-checked on arrival. An item that fails the check because it has been used, washed or damaged will be sent back to you and no refund will be due.
05 Exchanges
Size exchanges are available within the same 7-day window, subject to the replacement size being in stock. Mention the size you want when raising the request. If the size you need is unavailable we process a refund instead rather than hold your money against a restock.
One exchange is permitted per item.
06 Cancelling an order
You may cancel an order at any time before it is dispatched by contacting us with the order reference. Prepaid amounts are refunded in full.
Once the parcel has been handed to the courier the order cannot be cancelled, but you can refuse the delivery or raise a return once it arrives.
We may cancel an order ourselves if the item turns out to be out of stock, the delivery address is not serviceable, the pricing on a listing was clearly incorrect, or the order appears fraudulent. In every such case any amount already paid is refunded in full and you are told why.
07 Refund timelines
| Situation | Refund issued | Reaches you |
|---|---|---|
| Cancelled before dispatch | Within 2 working days | 3–7 working days |
| Returned item, quality check passed | Within 2 working days of the check | 7–10 working days |
| Damaged, defective or wrong item | Within 2 working days of confirmation | 7–10 working days |
| Undelivered / returned to origin | Within 2 working days of receipt | 7–10 working days |
Refunds are made to the original payment method. For UPI payments the amount returns to the account or instrument used. For cash-on-delivery orders we collect your bank account details or UPI ID and transfer the amount there.
The time the money takes to appear after we issue the refund is controlled by your bank or payment provider, not by us. If it has not landed within 10 working days, send us the order reference and we will pursue it with the gateway on your behalf.
08 Contact
To raise a return, an exchange or a refund query:
AM INDUSTRIES
GROUND, H3-G21, Vardhman Plaza Tower, Lala Jagat Narayan Marg, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034.
GSTIN: 07ACIFA8525A2ZN
Email: care@amattire.com
Phone: 8222838234
If a complaint is not resolved to your satisfaction, escalate it through our grievance redressal process.